Crestcom : Bullet Proof Manager Course

Bullet Proof Manager Course (10 DVD Video)

You complete hundreds even thousands of hours of education to become a doctor, an accountant and in some countries even to drive a truck. How does the world prepare talented professionals (your most valuable people) for the critical role of leading people?

To address this vital learning need, Crestcom sought the input and experience of thousands of business executives in more than 50 countries to create the highly acclaimed Bullet Proof Manager course. 

How to Exceed Customer Expectations
Featuring Lisa Ford
   * Four levels of customer service
   * Exceed customer expectations
   * Recover customer loyalty
   * Empower employees

Recognition: The Key to Higher Performance
Featuring John Hersey
   * Three steps of Involved Recognition
   * Contagious Leadership
   * The "Recognize Five" strategy
   * The power of non-monetary recognition

How to be a Transformational Leader
Featuring Nido Qubein 
   * Dynamic questions of Transformational Leadership
   * The four forms of leadership capital
   * Grow relational capital investments

How to Become a Stress Buster
Featuring Amanda Gore
   * Identify physical and emotional warning signs of stress
   * Techniques to control/lower stress
   * Balance the relationship between excess input and productivity
   * Why different people react differently to stress

Negotiating to Win
Featuring Dr. Jim Hennig
   * The 16 strategies of bottom-line negotiating
   * Reach agreement in more negotiations
   * Obtain better negotiation outcomes

The Listening Advantage
Featuring Dr. Terry Paulson
   * Three keys of listening leadership
   * Listen "louder" in the workplace
   * The skills of listening facilitation

How to Tap the Creativity of your Management Team
Featuring Bob Johnson
   * Build and maintain a creative environment
   * Help employees use more of their creative potential
   * Embrace continuous improvement

Projecting a More Positive Self-Image
Featuring George Walther
   * Project positive expectations
   * Project the image of reliability
   * Use specific words and phrases to set a positive tone

How to Hire, Train and Reward Employees
Featuring Lisa Ford 
   * Five steps of effective hiring
   * Five keys to effective customer service training
   * Four strategies for rewarding employees

Creating Leaders Through Mentoring
Featuring John Hersey
   * Five steps of effective mentoring
   * Permission Mentoring
   * The most important job of a leader

Developing a Time Investment Strategy
Featuring Dr. Terry Paulson
   * The six-step strategic time investment strategy
   * Avoid the "kiss of yes"
   * Identify problems and manage priority shifts

Increasing Productivity Through Motivated People
Featuring Jim Cathcart
   * Four modes of performance
   * The first and second motivational jobs of management

Using Strategic Thinking to Improve Strategic Planning
Featuring Marcia Steele
   * Three steps to strategic thinking
   * Strategic posture
   * Align strategies to achieve maximum ROI
   * What makes something strategic?

How to Develop and Maintain Rapport
Featuring George Walther
   * Seek common ground
   * Active listening
   * Remember and use names
   * Positive body language

Seven Steps to Effective Delegation
Featuring Bob Johnson
   * Skills of effective delegation
   * Focus on the end result
   * Build trust, commitment and confidence

Motivating Through Positive Communication
Featuring Amanda Gore
   * Reframe comments
   * Eliminate critical words
   * Make people feel special

How to Deal with Difficult Customers
Featuring Lisa Ford
   * Deal with the emotions of a difficult customer
   * Find agreement with customers
   * Gently confront difficult customers
   * Explain the solution to the customer's problem

Leaders Make Change Work
Featuring Dr. Terry Paulson
   * Five leadership strategies of change
   * The challenges and responsibilities of change management

How to Connect: Communicate at a Higher Level
Featuring Nido Qubein
   * Make positive communication connections
   * Apply the five traits of connected communicators
   * The Law of Identification

How to Help Employees be their Best
Featuring John Hersey
   * Three steps of Looking to Greatness in people
   * The skills of Contagious Leadership
   * Identify employee strengths

The 70-Minute Hour
Featuring Dr. Jim Hennig
   * Twelve productivity time locks
   * Overcome productivity locks
   * Eliminate nonessentials
   * Make your time your wisest investment

Guy Kawasaki : Rules for Revolutionaries

Rules for Revolutionaries (1 DVD Video)

Program Highlights :

• How to create and market revolutionary products.
• Rules for new product success.
• Pragmatic tools for visionary entrepreneurs.

Author and entrepreneur Guy Kawasaki explains the rules that make new products and services successful. Using examples from the personal-computer industry and a broad spectrum of other industries, Kawasaki outlines the ten things that a revolutionary must do to succeed in today's business climate. His presentation is a complete and pragmatic guide to the creation and marketing of revolutionary products and services for people who want to change the world.

The Young Entrepreneur Society : YES Movie

YES Movie (1 DVD Video)

Revealed... Wealth Building Secrets of Young & Successful Millionaire Entrepreneurs

The Young Entrepreneur Society has tapped into Wealth Building Secrets used by successful multi-millionaire entrepreneurs that are brilliantly effective.

The wildly successful entrepreneurs that make up the Young Entrepreneur Society have the required knowledge to line your pockets fat with cash and put you at the top of your game.

And now they've agreed to spill their secrets in the highly anticipated mega blockbuster YES Movie

Dan Kennedy : Ultra-ADVANCED Sales & Persuasion Strategies

Ultra-ADVANCED Sales & Persuasion Strategies (2 DVD Video)

Here’s just some of what you’ll discover in “Ultra-ADVANCED Sales & Persuasion Strategies”:

• How to rapidly improve the sales process of any business to maximize marketing ROI
• How to increase the value of any business from the point of sale forward… (where the real profit, value, money, & equity are) 
• How to identify & more importantly eliminate the “reasons why” prospects don’t buy
• The 4 “tipping points” that can have an enormous impact on closing the sale… or NOT closing the sale (these are like the 4 legs of a chair… each one creating a more solid foundation)
• The gold key of all gold keys when it comes to sales… few people really get this about the sales process but those that truly understand it know how to achieve exceptional success in the selling process (owners of Ultra-ADVANCED Sales & Persuasion Strategies “get it”)
• Why people are afraid to buy & how to overcome these objections
• The real task of selling (it’s not what you think)
• The “Psychological Approach” to selling that changes the context of the sale from betrayal to trust (your closing ratio will skyrocket when you start selling from a position of trust)
• How to tip the scale between trust & fear in YOUR favor (this is critical to making more sales)
• How to make yourself more relevant to your market (it’s a lot easier than you think when I show you how…)

Briefings Publications Group : Solving People Problems on the Job

Solving People Problems on the Job (1 DVD Video)

One out of every five people in the workplace can be difficult to deal with at times. This video identifies the most troublesome personality types and shows how to handle them both tactfully and effectively. In this video you'll learn how to:

• Motivate a "Deadweight" to meet the needs of your team
• Deflect co-workers who believe their social needs are more important than your work
• Confront "Backstabbers" who attempt to undermine team efforts
• Discourage intimidation tactics with an easy-to-use three-step approach
• Disarm those who seek power at the expense of others
• Communicate once and for all that a "Joker's" inappropriate remarks are unacceptable
• Respond to "Know-It-Alls" tactfully using a proven, four-step technique
• Encourage chronic complainers to look for solutions before they gripe
• And more.

This video includes dozens of powerful ideas on how to handle conflict successfully. Applying these concepts will give you and your staff the power to handle workplace conflict with ease.

Jim Sullivan : Multi-Unit Leadership DVD

Multi-Unit Leadership DVD - The 7 Stages of Building High-Performing Partnerships and Teams (1 DVD Video)

Get Great. Stay Great. Lead Better. Learn How.

Based on 3 Years of Research with over 1400 High-Performing Multi-Unit Managers and Area Directors

After Watching this DVD, You'll Learn To:

• Increase same store sales by 1% or more in your region
• Plan better and coach more effectively
• Better align corporate goals to regional execution
• Build stronger teams among multi-generational and multicultural crews
• Deliver high-impact unit visits that measurably raise same store sales and reduce employee turnover
• Master the art of 21st Century Time Management to get the right things done in less time with better results.    

Multi-Unit Leadership: The 7 Stages of Building High-Performing Partnerships and Teams is a dynamic DVD from Sullivision.com that that details the best practices of 21st Century foodservice multi-unit leadership, selection and development.

Jim Sullivan : 60 Second Lessons In Leadership

60 Second Lessons In Leadership - Big Ideas in Short Video Bites DVD

These short inspirational videos average one minute in length, and cover everything you need to know to improve your people, performance and profits. Use them before shifts, at manager meetings, or during conferences.

1. Leadership
2. Improving Service
3. Marketing Without Advertising
4. Raising Sales
5. Cost Control
6. Team-Building
7. Dynamic Shift Leadership
8. Creative Training Techniques
9. Multi-Unit Leadership
10. Working With Vendors
11. Smart Strategies for Competitive Times
12. Time Management