Solving People Problems on the Job (1 DVD Video)
One out of every five people in the workplace can be difficult to deal with at times. This video identifies the most troublesome personality types and shows how to handle them both tactfully and effectively. In this video you'll learn how to:
• Motivate a "Deadweight" to meet the needs of your team
• Deflect co-workers who believe their social needs are more important than your work
• Confront "Backstabbers" who attempt to undermine team efforts
• Discourage intimidation tactics with an easy-to-use three-step approach
• Disarm those who seek power at the expense of others
• Communicate once and for all that a "Joker's" inappropriate remarks are unacceptable
• Respond to "Know-It-Alls" tactfully using a proven, four-step technique
• Encourage chronic complainers to look for solutions before they gripe
• And more.
This video includes dozens of powerful ideas on how to handle conflict successfully. Applying these concepts will give you and your staff the power to handle workplace conflict with ease.
• Motivate a "Deadweight" to meet the needs of your team
• Deflect co-workers who believe their social needs are more important than your work
• Confront "Backstabbers" who attempt to undermine team efforts
• Discourage intimidation tactics with an easy-to-use three-step approach
• Disarm those who seek power at the expense of others
• Communicate once and for all that a "Joker's" inappropriate remarks are unacceptable
• Respond to "Know-It-Alls" tactfully using a proven, four-step technique
• Encourage chronic complainers to look for solutions before they gripe
• And more.
This video includes dozens of powerful ideas on how to handle conflict successfully. Applying these concepts will give you and your staff the power to handle workplace conflict with ease.
