Bullet Proof Manager Course (10 DVD Video)
You complete hundreds even thousands of hours of education to become a doctor, an accountant and in some countries even to drive a truck. How does the world prepare talented professionals (your most valuable people) for the critical role of leading people?
To address this vital learning need, Crestcom sought the input and experience of thousands of business executives in more than 50 countries to create the highly acclaimed Bullet Proof Manager course.
To address this vital learning need, Crestcom sought the input and experience of thousands of business executives in more than 50 countries to create the highly acclaimed Bullet Proof Manager course.
How to Exceed Customer Expectations
Featuring Lisa Ford
* Four levels of customer service
* Exceed customer expectations
* Recover customer loyalty
* Empower employees
Recognition: The Key to Higher Performance
Featuring John Hersey
* Three steps of Involved Recognition
* Contagious Leadership
* The "Recognize Five" strategy
* The power of non-monetary recognition
How to be a Transformational Leader
Featuring Nido Qubein
* Dynamic questions of Transformational Leadership
* The four forms of leadership capital
* Grow relational capital investments
How to Become a Stress Buster
Featuring Amanda Gore
* Identify physical and emotional warning signs of stress
* Techniques to control/lower stress
* Balance the relationship between excess input and productivity
* Why different people react differently to stress
Negotiating to Win
Featuring Dr. Jim Hennig
* The 16 strategies of bottom-line negotiating
* Reach agreement in more negotiations
* Obtain better negotiation outcomes
The Listening Advantage
Featuring Dr. Terry Paulson
* Three keys of listening leadership
* Listen "louder" in the workplace
* The skills of listening facilitation
How to Tap the Creativity of your Management Team
Featuring Bob Johnson
* Build and maintain a creative environment
* Help employees use more of their creative potential
* Embrace continuous improvement
Projecting a More Positive Self-Image
Featuring George Walther
* Project positive expectations
* Project the image of reliability
* Use specific words and phrases to set a positive tone
How to Hire, Train and Reward Employees
Featuring Lisa Ford
* Five steps of effective hiring
* Five keys to effective customer service training
* Four strategies for rewarding employees
Creating Leaders Through Mentoring
Featuring John Hersey
* Five steps of effective mentoring
* Permission Mentoring
* The most important job of a leader
Developing a Time Investment Strategy
Featuring Dr. Terry Paulson
* The six-step strategic time investment strategy
* Avoid the "kiss of yes"
* Identify problems and manage priority shifts
Increasing Productivity Through Motivated People
Featuring Jim Cathcart
* Four modes of performance
* The first and second motivational jobs of management
Featuring Lisa Ford
* Four levels of customer service
* Exceed customer expectations
* Recover customer loyalty
* Empower employees
Recognition: The Key to Higher Performance
Featuring John Hersey
* Three steps of Involved Recognition
* Contagious Leadership
* The "Recognize Five" strategy
* The power of non-monetary recognition
How to be a Transformational Leader
Featuring Nido Qubein
* Dynamic questions of Transformational Leadership
* The four forms of leadership capital
* Grow relational capital investments
How to Become a Stress Buster
Featuring Amanda Gore
* Identify physical and emotional warning signs of stress
* Techniques to control/lower stress
* Balance the relationship between excess input and productivity
* Why different people react differently to stress
Negotiating to Win
Featuring Dr. Jim Hennig
* The 16 strategies of bottom-line negotiating
* Reach agreement in more negotiations
* Obtain better negotiation outcomes
The Listening Advantage
Featuring Dr. Terry Paulson
* Three keys of listening leadership
* Listen "louder" in the workplace
* The skills of listening facilitation
How to Tap the Creativity of your Management Team
Featuring Bob Johnson
* Build and maintain a creative environment
* Help employees use more of their creative potential
* Embrace continuous improvement
Projecting a More Positive Self-Image
Featuring George Walther
* Project positive expectations
* Project the image of reliability
* Use specific words and phrases to set a positive tone
How to Hire, Train and Reward Employees
Featuring Lisa Ford
* Five steps of effective hiring
* Five keys to effective customer service training
* Four strategies for rewarding employees
Creating Leaders Through Mentoring
Featuring John Hersey
* Five steps of effective mentoring
* Permission Mentoring
* The most important job of a leader
Developing a Time Investment Strategy
Featuring Dr. Terry Paulson
* The six-step strategic time investment strategy
* Avoid the "kiss of yes"
* Identify problems and manage priority shifts
Increasing Productivity Through Motivated People
Featuring Jim Cathcart
* Four modes of performance
* The first and second motivational jobs of management
Using Strategic Thinking to Improve Strategic Planning
Featuring Marcia Steele
* Three steps to strategic thinking
* Strategic posture
* Align strategies to achieve maximum ROI
* What makes something strategic?
How to Develop and Maintain Rapport
Featuring George Walther
* Seek common ground
* Active listening
* Remember and use names
* Positive body language
Seven Steps to Effective Delegation
Featuring Bob Johnson
* Skills of effective delegation
* Focus on the end result
* Build trust, commitment and confidence
Motivating Through Positive Communication
Featuring Amanda Gore
* Reframe comments
* Eliminate critical words
* Make people feel special
How to Deal with Difficult Customers
Featuring Lisa Ford
* Deal with the emotions of a difficult customer
* Find agreement with customers
* Gently confront difficult customers
* Explain the solution to the customer's problem
Leaders Make Change Work
Featuring Dr. Terry Paulson
* Five leadership strategies of change
* The challenges and responsibilities of change management
How to Connect: Communicate at a Higher Level
Featuring Nido Qubein
* Make positive communication connections
* Apply the five traits of connected communicators
* The Law of Identification
How to Help Employees be their Best
Featuring John Hersey
* Three steps of Looking to Greatness in people
* The skills of Contagious Leadership
* Identify employee strengths
The 70-Minute Hour
Featuring Dr. Jim Hennig
* Twelve productivity time locks
* Overcome productivity locks
* Eliminate nonessentials
* Make your time your wisest investment
Featuring Marcia Steele
* Three steps to strategic thinking
* Strategic posture
* Align strategies to achieve maximum ROI
* What makes something strategic?
How to Develop and Maintain Rapport
Featuring George Walther
* Seek common ground
* Active listening
* Remember and use names
* Positive body language
Seven Steps to Effective Delegation
Featuring Bob Johnson
* Skills of effective delegation
* Focus on the end result
* Build trust, commitment and confidence
Motivating Through Positive Communication
Featuring Amanda Gore
* Reframe comments
* Eliminate critical words
* Make people feel special
How to Deal with Difficult Customers
Featuring Lisa Ford
* Deal with the emotions of a difficult customer
* Find agreement with customers
* Gently confront difficult customers
* Explain the solution to the customer's problem
Leaders Make Change Work
Featuring Dr. Terry Paulson
* Five leadership strategies of change
* The challenges and responsibilities of change management
How to Connect: Communicate at a Higher Level
Featuring Nido Qubein
* Make positive communication connections
* Apply the five traits of connected communicators
* The Law of Identification
How to Help Employees be their Best
Featuring John Hersey
* Three steps of Looking to Greatness in people
* The skills of Contagious Leadership
* Identify employee strengths
The 70-Minute Hour
Featuring Dr. Jim Hennig
* Twelve productivity time locks
* Overcome productivity locks
* Eliminate nonessentials
* Make your time your wisest investment
